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North Rd, Durham DH1 5TW, UK – 0191 333 2333
Can not thank the nurses on ward 16 enough for their patience and understanding when mam has been on their ward for the past 4 days. I am a long way from home and her only daughter, and they were so polite and helpful in bringing mam to the phone and keeping me updated. Never made me feel I was being a bother and understood my concern. Thank you so much.
Bit unfair to drop a star really, as the staff are marvellous, and can’t be faulted! My complaint is about the parking!!! I had an appointment there on 24/4/18 for which I was half an hour early. By the time I “abandoned “ my car, I was 10 minutes late!! I am disabled, and have a Blue Badge for parking, which I know does not guarantee a place, but, one row of about 10 disabled bays, had 8 cars not displaying their entitlement to park there!!! Probably frustrated like myself, but it meant I, and no doubt others, had to dump our cars anywhere!! I had to leave mine in a Staff bay, and walk too far for my health! I was really ill by the time I got in, and had to get a wheelchair to take me back to my car. It is time to ticket anyone using these bays, making it illegal to use them unless they qualify!! I realise the parking is not the problem of the NHS, but it must be brought to the attention of the people concerned!
Lanchester Road, Durham DH1 5RD, UK – 0191 441 5700
Very friendly and helpful Wheelchair was available exactly when expected Thanks to all involved
Nice looking modern hospital friendly staff
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