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The Rivergreen Centre, Durham DH1 5TS, UK – 0333 399 0050
Overall a good starter experience with Atom Bank. Applied for a 1yr fixed savers account and although I had a few issues with the app at first, it worked fine the next day once the initial rush had died down. The rate was not great (as is to be expected given the state of the economy) but was still the best I could find, so full marks there. Where they do lose a star however is for their security. They insist that you set up three different types of login, two of which in my opinion are pretty insecure. The fact that these methods HAVE to be setup means that even if I don't use them myself, they are there for potential fraudsters to exploit. Very disappointing for such a new, tech based bank.
I have just opened a three year bond, no problems this bank came up with best interest rates recommended by Martin Lewis on his showed, government backed so this was the one for me.
30, Prince Bishops Shopping Centre, High St, Durham DH1 3UL, UK – 0191 375 0786
Great branch small queue's and great customers service!
12 Market Pl, Durham DH1 3NG, UK – 0345 788 8444
Had appointment to close account to be told it had to be done over the phone anyway because it was a weekend. At least they got me straight through to the right person on the phone
A new express banking system has been installed, it makes for very fast and efficient banking. Staff are extremely helpful.
73/75 Saddler St, Durham DH1 3NP, UK – 0191 384 3182
Really nice staff, super friendly and professional. Lovely new branch, bright and clean
9 Market Place, Durham DH1 3PN, UK – 0800 554 0814
Staff always very helpful and pleasant, nothing is ever too much bother.
The staff are good in helping out the customers!
9 North Rd, Durham DH1 4SH, UK – 0191 384 0561
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